At ShinyGemi, we take pride in delivering your carefully curated jewelry selections with efficiency and care. Our team processes orders within 1-2 business days, ensuring each piece—from delicate necklaces to statement earrings—is meticulously inspected and securely packaged. We partner with trusted carriers to provide reliable shipping solutions tailored to your needs, whether you're shopping for everyday essentials or special occasion accessories.
Processing times may vary slightly during peak seasons, but most orders are dispatched within 48 hours of payment confirmation. Delivery durations depend on your location and selected shipping method. Domestic shipments typically arrive within 5-7 business days, while international deliveries may require 10-20 business days. Rest assured, we prioritize both speed and package integrity to ensure your jewelry arrives in pristine condition.
We offer transparent pricing with two convenient shipping options:
Standard Shipping ($15): 10-15 business days for orders under $45
Free Table Rate Shipping: 5-10 business days for orders of $45 or more
All shipping costs are calculated at checkout based on your order total and destination. For expedited services or special requests, please contact our support team before placing your order.
We currently ship to most countries worldwide, including the United States, Canada, European Union nations, and select Asian territories. Some restrictions may apply to remote locations or areas with complex customs regulations. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about your region, our customer service team is always ready to assist.
Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's journey directly through our website or the carrier's tracking portal. For consolidated shipments containing multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.
While we strive for timely deliveries, occasional delays may occur due to customs clearance, weather events, or carrier logistical issues. If your package hasn't arrived within the estimated timeframe, please first check the tracking information for updates. For unresolved concerns, contact our support team at [email protected] with your order number. We'll promptly investigate and work with the carrier to resolve the issue, including replacement or refund options when necessary.
International customers should be aware that additional customs fees, taxes, or import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices. We recommend checking with your local customs office for specific information about jewelry imports to avoid unexpected fees. While we cannot predict or reimburse these charges, we always declare packages with accurate product descriptions and values to facilitate smooth clearance.
$