Hey there! Ever had one of those moments where you just wanted to chat with someone about a product, but couldn’t find a way? We’ve been there too. That’s why at ShinyGemi, we’ve made it our mission to keep the lines wide open—no bots, no runarounds, just real people ready to help.
Funny story: Our founder, Jamie, still replies to every fifth email personally. It started as a way to stay connected, but now it’s kinda become our thing. You never know—your message might just land in their inbox!
Whether you’ve got a burning question or just want to say hi, here’s how to reach us:
Here’s the truth—we’re not perfect. Last month, a customer suggested we change our packaging, and you know what? We did it within two weeks. That’s the power of your feedback.
So go ahead, tell us what’s on your mind. Compliments, complaints, or even your favorite coffee blend (Jamie’s currently obsessed with Ethiopian Yirgacheffe). We read—and value—every single message.
Pro tip: Need help fast? Include your order number if you’ve got one. But no stress if not—we’ll still figure it out together.
$